Shipping policy

As soon as our system receives a new order and your payment is confirmed, our fulfillment team is notified and begins preparing your items. Orders placed outside of fulfillment hours are prioritized and processed as soon as our team is back in the office.

Shipping Costs

Shipping Range

• Delivery Area: We currently ship within United States.
  
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  
• Cut-off Time: Orders placed before 5:00 pm (GMT−5) New York time will be processed the same day; those placed after will be processed the next business day.
  
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

How Will My Item be Delivered

We use trusted, insured shipping partners for all U.S. deliveries to ensure your jewelry arrives quickly and securely. Once your order has shipped, you will receive an email with tracking details so you can follow your package every step of the way.

All shipments are fully insured for your protection, and a signature will be required upon delivery at the address provided during checkout. This guarantees safe receipt of your order and peace of mind.

U.S. Deliveries

We partner with UPS and FedEx to ensure fast and secure delivery across the United States. All shipments include tracking details, which will be sent to you by email as soon as your order leaves our facility. Simply click the link in the email to view the latest status and estimated delivery time on the carrier’s website.

Both carriers require a signature upon delivery for security. If you are not home, the driver will leave a door tag with details about the next delivery attempt, or instructions for rescheduling. You may also choose to collect your order from a local UPS or FedEx location by presenting valid photo ID along with your tracking number.

Why has my Order Been Delayed

Our goal is to ship all orders within 48 hours of receiving them, and we keep the most popular jewelry styles and sizes in stock. However, in some cases we may need to custom-make or adjust your order, especially if you’ve requested a less common size or style combination.

Each piece of jewelry is handcrafted, which can cause delays as it goes through multiple steps such as diamond setting, polishing, sizing, and quality checks. These careful processes ensure you receive a piece of the highest quality.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  
• Lost Orders: If your order is way past our delivery timeline, please reach out to us for assistance.
  

Contact details

• Business Address: 57 West 57th Street, New York, NY 10019, United States
• Phone: +1 (888) 412-4341
  Email: help@afterdiamonds.com
• Contact us: Contact form