While we hope you’ll be completely satisfied with your new diamond jewelry, it’s possible you may want to return or exchange your purchase. Our return process is simple and hassle-free: you have 30 days from the day you sign for receipt of your order to request a refund or exchange. This policy applies to all of our customers within the United States.

We have a system in place to help you return or exchange your jewelry as quickly and easily as possible. To begin, please follow the steps below. Contact us at help@afterdiamonds.com before sending anything back so we can track your order and guide you through the process. Provide your order number when you reach out, and we will make arrangements for the free return of your jewelry. In our confirmation email, we’ll include detailed instructions for securely shipping your item back. Please note that all jewelry must be returned in new condition, with original packaging and tags intact.

While we want you to feel confident shopping with After Diamonds, our returns policy does include a few important exceptions. Certain items are non-returnable, non-exchangeable, or non-refundable due to their style, customization, or hygiene considerations. Wherever an exception applies, you’ll be notified before completing your purchase. We’ll always make sure you approve any exception prior to payment so you can shop with full confidence.

1. Outsized Rings
   We gladly accept returns on unused rings in U.S. sizes 4 through 8.5 for both men and women. Rings outside this range (“outsized” rings) cannot be returned or exchanged. In many cases, we can resize your ring for a small fee.
   
2. Wedding Bands
   Returns are not accepted on certain men’s and women’s wedding bands.
   
3. Eternity Rings
   Select eternity ring styles are non-returnable and non-exchangeable.
   
4. Engraved Items
   Any product that has been engraved is final sale and cannot be returned.
   
5. Made-to-Order Jewelry
   Custom-made or altered products are non-returnable.

We offer a wide selection of eternity rings, with more than one hundred unique designs and at least forty sizes to fit every finger. Because maintaining such a large inventory is impractical, most eternity rings are made to order. Due to their custom nature, we cannot accept returns or exchanges on the majority of these rings. If you have questions or would like guidance before placing your order, please email help@afterdiamonds.com to connect with one of our jewelry specialists for personalized advice.

At After Diamonds, we understand that choosing the right ring size is important. Each ring includes a “Not Sure” option if you select this when placing your order, we’ll send you a complimentary ring sizer. Once you receive it, simply contact us with your correct size, and we’ll update your order accordingly.

At After Diamonds, we know that getting the right ring size is essential and mistakes can happen, especially if the ring is a surprise gift. In most cases, we can resize your ring for you. If you’re unsure about sizing, please contact us and our team will be happy to provide guidance.

The typical resizing fee is $75, though the final cost may vary depending on the ring’s design and the amount of adjustment required. Please note that not all rings can be resized. If the ring you’d like to purchase cannot be resized or exchanged, we’ll let you know before you finalize your order. We only accept payment once you confirm you agree to these terms.

For any questions about ring sizing before you place your order, feel free to reach out to us at help@afterdiamonds.com. Our jewelry specialists are here to guide you toward the right choice.

Your order can be canceled at any time before it ships unless stated otherwise. To cancel, email help@afterdiamonds.com or use our contact page. Please have your original order number ready so we can locate your purchase and process the cancellation promptly.

Once your return shipment is received by After Diamonds, we will immediately begin processing your refund. Refunds typically take 3–5 business days to appear in your original payment method, whether that’s a credit or debit card, PayPal, or bank account. The processing time depends on your financial institution, and in some cases it may take longer. Unfortunately, we cannot control this part of the refund process.

All returned items are unpacked and carefully inspected to ensure they are in new, unused condition. Once your return is approved, a refund will be issued promptly through your original payment method, and you will receive an email confirmation. The funds should appear in your account within three to five business days after the approval is completed by your payment provider.

Please follow the return instructions provided in our email when your request is approved. Failure to follow these instructions may delay your refund.

Once your return shipment is received by After Diamonds, we’ll begin processing your refund right away. Refunds usually take 3–5 business days to appear back in your original payment method, whether that’s a credit or debit card, PayPal, or bank account. Processing times vary depending on your financial institution, and in some cases it may take longer. Please note that we have no control over this part of the process.

All returned items are unpacked and carefully inspected to ensure they are in new, unused condition. Once your return is approved, a refund will be promptly issued to your original payment method, and you will receive an email confirmation. The funds should appear in your account within three to five business days after approval, depending on your payment provider.

To avoid delays, please make sure to follow the return instructions provided in our email once your request is approved.

At After Diamonds, we do our best to provide accurate product dimensions. Because each piece of jewelry is handmade, slight variations of up to 10% may occur due to the nature of the production process. These differences are more common in ring sizes larger than 8.5 or smaller than size 4, where the specified widths may vary slightly.

Products purchased from After Diamonds come with a lifetime warranty. We guarantee that our jewelry will be free from defects in workmanship or manufacturing. All metals used in our designs are thoroughly quality-checked and meet strict industry standards. Each piece is crafted with care to ensure lasting beauty, durability, and peace of mind.

Before shipping any jewelry, we carefully inspect every piece to ensure it meets our quality standards. If your item arrives damaged or defective, we will repair or replace it at no cost to you. If you prefer, we are also happy to issue a full refund.

Yes, that’s one of the greatest advantages of lab-grown diamonds. They are created in state-of-the-art laboratories under highly controlled conditions, ensuring consistent quality and transparency. You can feel confident knowing they are ethically produced, with no ties to conflict diamonds, making them a responsible and sustainable choice.

We’re always happy to help. You can reach us using the following methods:

• Email: help@afterdiamonds.com
• Phone: (+1) 888-412-4341
• Mailing Address: 57 West 57th Street, New York, NY 10019
• Business Hours: Monday – Friday, 10:00 AM to 5:30 PM (EST)
  

Please avoid calling outside of our business hours. On national holidays, our team may be unavailable for short periods.

For returns or exchanges, please contact us first before sending any items to our mailing address. This helps us track your order and prevents delays in processing your refund or exchange.

If you have any questions or concerns, please don’t hesitate to contact us at help@afterdiamonds.com. You can also use the form on our Contact Us page. If you’re reaching out about an existing order, please include your order number in your email or form submission so we can quickly locate your purchase details. Without an order number, we may be unable to look up the specifics of your order.

The After Diamonds service team is available Monday through Friday, 10:00 AM – 5:30 PM (EST). We make every effort to reply to emails within 2 hours during these hours. Emails received outside of business hours will be answered as soon as possible on the next business day.

You can also call us anytime during business hours. If you reach us after hours or on a holiday, we recommend using our live chat or sending us an email.

The best way to reach us is by calling (888) 412-4341 during our business hours. If you’re calling from outside the United States, please dial +1 (888) 412-4341.

Our customer care team is available Monday through Friday, 10:00 AM to 5:30 PM (EST). If you call outside of business hours or on a holiday, your call will still be answered and your information recorded. A member of our support team will return your call promptly on the next business day.

You can place an order with After Diamonds on our website any time of day or night, 365 days a year. Our customer support and shipping teams are available during U.S. business hours: Monday through Friday, 10:00 AM to 5:30 PM (EST). During these hours, you can reach us by live chat, phone, or email. Please note that on U.S. national holidays, customer support and shipping services are unavailable.

While our workshops, storage, and offices are safe and secure, we do not currently operate as a traditional retail store. At this time, orders cannot be picked up directly from our location. As much as we’d love to welcome you in person, safety and insurance requirements make this difficult.

You can check the status of your After Diamonds order in several ways:

1. Log in to Your Account
   Sign in using the email address and password you used to place your order HERE. Once logged in, you’ll be able to view your order history and current order status.
   
2. Contact Us by Email
   Email us at help@afterdiamonds.com and include your order number (found in your confirmation email). Our support team will look up your order and provide an update.
   
3. Call Us
   You can reach our customer care team at (888) 412-4341 during business hours, Monday through Friday, 10:00 AM – 5:30 PM (EST). Please have your order number ready when you call.
   

After your order has been processed, you’ll receive an email with the expected shipping date. If the projected shipping date has passed, our team can provide an updated status. Once your order has been shipped, you’ll receive a dispatch notification email containing tracking information so you can follow your delivery.

When journalists need access to high-resolution photos, company documents, or interview opportunities, they can reach out to our designated media contact:

• Phone (U.S.): (888) 412-4341
• International: +1 (888) 412-4341
• Email: help@afterdiamonds.com
  

We welcome media inquiries and will respond as quickly as possible.

After Diamonds will automatically send you an order confirmation email after your jewelry purchase. This email will include details of the items you ordered, your shipping address, the total cost, and other important information.

If you don’t see the email after a few minutes, there are two common reasons:

1. Spam/Junk Folder – Your email provider may have redirected the message to your spam or junk mail folder. Please check there first.
   
2. Mistyped Email Address – It’s possible the email address entered at checkout contained a typo, which prevents the confirmation email from reaching you.
   

If you still cannot find the confirmation email, please contact us and we’ll make sure everything is resolved.

• Email: help@afterdiamonds.com
  
• Phone (U.S.): (888) 412-4341
  
• International: +1 (888) 412-4341
  

Our customer care team is available Monday through Friday, 10:00 AM – 5:30 PM (EST).

At After Diamonds, we’re proud to support companies looking to recognize and reward their top talent. Our team has extensive experience sourcing and designing jewelry pieces perfectly suited for corporate awards, incentive programs, and long-term service recognition.

We’ve worked with a wide range of clients, from banks and financial institutions to fashion brands and large retailers, but we’re equally committed to helping small and mid-sized businesses. No matter the size of your organization, we’ll provide the same high level of service and care.

Our dedicated corporate accounts manager can help you organize:

• Long-term service awards
  
• Employee incentive programs
  
• Customer loyalty initiatives
  

To make your program seamless, we also offer customer service support, websites, and brochures tailored to your business needs.

Contact us at help@afterdiamonds.com or call (888) 412-4341 to learn more about how After Diamonds can partner with your company.

If you need to make changes to your order, such as updating the shipping address, please contact us at help@afterdiamonds.com. Be as specific as possible about the adjustments you’d like, and always include your order confirmation number from the email you received after placing your order.

If you prefer to call, our customer care team can be reached at (888) 412-4341 (or +1 (888) 412-4341 if calling internationally).

Our office hours are Monday through Friday, 10:00 AM – 5:30 PM (EST). Emails sent during these hours are usually answered within 2 hours.

At After Diamonds, we currently do not offer international shipping. All orders must be shipped to addresses within the United States. This allows us to ensure faster, safer delivery and better customer support throughout the process.

We are committed to providing a seamless shopping experience, and limiting our shipping to the U.S. helps us maintain strict quality control and reliable delivery times. Unfortunately, we cannot process or deliver orders to international addresses, freight forwarding services, or P.O. boxes outside of the U.S.

We understand that this may be disappointing for international customers, and we are actively reviewing ways to expand our shipping options in the future. For now, we encourage you to check back with us for updates as we continue to grow.

We understand that some orders are time-sensitive, such as when planning an engagement party, wedding proposal, or other special event. If you let us know your required date, we’ll do everything possible to meet your deadline.

Should there ever be a chance that we cannot fulfill your order on time, we will notify you immediately and work with you on the best possible solution. Our goal is to ensure your jewelry arrives when you need it, so your special moment is never missed.

We use trusted, insured shipping partners for all U.S. deliveries to ensure your jewelry arrives quickly and securely. Once your order has shipped, you will receive an email with tracking details so you can follow your package every step of the way.

All shipments are fully insured for your protection, and a signature will be required upon delivery at the address provided during checkout. This guarantees safe receipt of your order and peace of mind.

If you have any questions about shipping or handling, please don’t hesitate to contact us. To help us locate your order quickly, please have your order number ready when reaching out.

• Email: help@afterdiamonds.com
  
• Phone (U.S.): (888) 412-4341
  
• International: +1 (888) 412-4341

You can also monitor the status of your order directly on our website. Simply log in using this link. HERE

As soon as our system receives a new order and your payment is confirmed, our fulfillment team is notified and begins preparing your items. Orders placed outside of fulfillment hours are prioritized and processed as soon as our team is back in the office.

Our business hours are Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day. You will receive an order confirmation email during business hours, followed by shipping details once your order has been dispatched.

For items that are in stock, we typically ship them out the next business day, usually with the next scheduled carrier pickup. This ensures your jewelry is on its way to you as quickly and securely as possible.

If you haven’t received an order confirmation email shortly after placing your order, please check your spam or junk mail folders and review your email provider’s spam filters, as the message may have been redirected. If you still don’t see it, please contact us directly and we’ll be happy to look into the matter for you.

When you placed your order, an After Diamonds account was automatically created for you. You can check the status of your order at any time by logging into your account. HERE

Our goal is to ship all orders within 24 hours of receiving them, and we keep the most popular jewelry styles and sizes in stock. However, in some cases we may need to custom-make or adjust your order, especially if you’ve requested a less common size or style combination.

If an item is not currently in stock, production lead times are typically 1–2 weeks, or up to 3–5 weeks depending on the complexity of the piece.

Each piece of jewelry is handcrafted, which can cause delays as it goes through multiple steps such as diamond setting, polishing, sizing, and quality checks. These careful processes ensure you receive a piece of the highest quality.

Please be patient as we guide you through this process. Once your jewelry is finished and shipped, you will receive an email notification with tracking information, allowing you to follow your order from our workshop to your delivery address.

At After Diamonds, we take pride in both the quality of our jewelry and the reliability of our delivery service. In many cases, orders arrive earlier than expected. However, on rare occasions, deliveries may take longer than our projected timelines.

If your order has not arrived by the expected delivery date, please let us know right away so we can investigate and assist.

• Email: help@afterdiamonds.com
  
• Phone (U.S.): (888) 412-4341
  
• International: +1 (888) 412-4341
  

Our customer care team will promptly look into the status of your shipment and keep you updated every step of the way.

If you are not home when the courier attempts delivery, don’t worry—your jewelry will still arrive safely. Depending on the carrier, you will receive either a door tag or an email/text notification with instructions on what to do next.

UPS & FedEx typically offer three options:

1. Redelivery – You can schedule a new delivery date and time using the tracking link provided in your shipping confirmation email. On some occasions, FedEx even allows you to choose a one-hour delivery window for added convenience (fees may apply).
   
2. Pickup from a Local Facility – Your package may be held at a nearby UPS or FedEx location. Simply bring a valid photo ID and the tracking number to collect your jewelry.
   
3. Delivery to an Alternate Location – In many cases, you can request delivery to a neighbor, a secure location, or an authorized access point near you.
   

If your package is not delivered after several attempts, it may be returned to us. Should this occur, please contact us immediately so we can arrange a new shipment.

Most deliveries are made during standard business hours in your area, though many carriers now also offer evening and weekend delivery windows for added convenience.

U.S. Deliveries

We partner with UPS and FedEx to ensure fast and secure delivery across the United States. All shipments include tracking details, which will be sent to you by email as soon as your order leaves our facility. Simply click the link in the email to view the latest status and estimated delivery time on the carrier’s website.

Both carriers require a signature upon delivery for security. If you are not home, the driver will leave a door tag with details about the next delivery attempt, or instructions for rescheduling. You may also choose to collect your order from a local UPS or FedEx location by presenting valid photo ID along with your tracking number.

At After Diamonds, we are proud to offer free shipping on all U.S. orders over $200. For orders under $200, a small shipping fee will apply at checkout.

All jewelry is shipped securely through our trusted U.S. delivery partners, with full insurance included on every package for your peace of mind. Once your order is dispatched, you will receive an email with your tracking details so you can monitor your delivery every step of the way.

At this time, we only ship within the United States.

For security reasons, After Diamonds does not allow order pickups from our workshop or storage facilities. Because we handle high-value jewelry, precious metals, and gemstones, we must maintain strict safety and insurance protocols that prevent us from offering in-person collection.

All orders are securely shipped to your address through our trusted carriers, with full insurance and tracking included for peace of mind.

You’ll receive an email notification as soon as your order ships. This email will include a tracking number along with a direct link to the carrier’s website, where you can monitor your package in real time.

Please note that it may take a few hours after leaving our facility for the first tracking update to appear. Once the carrier scans your package into their system, updates will post automatically and almost immediately as your order makes its way to you.

From the moment your jewelry leaves our facility until it is safely signed for at your address, it is fully covered by our carrier’s insurance policy. This ensures that your order is completely protected while in transit.

Once delivery has been completed and the package is signed for, responsibility for insuring your jewelry passes to you. We recommend adding your new piece to your homeowner’s, renter’s, or personal property insurance policy, or obtaining a specialized jewelry insurance plan, to ensure continued protection from that point forward.

We are happy to ship your jewelry order to an address other than the one linked to your credit card billing address, such as your workplace or a family member’s residence. To protect against fraud and keep your purchase safe, we may ask you a few security questions before approving shipment to an alternate location.

This quick verification process ensures that any special instructions are coming directly from you, the buyer. In some cases, we may request additional information, such as confirmation of the recipient’s details or verification of employment if shipping to a business address.

All you need to do is place your order and let us know where you’d like it shipped. If we need any extra information before dispatching your jewelry, our team will contact you directly.

At After Diamonds, we make every effort to provide the most accurate measurements possible for our jewelry. However, because each piece is handcrafted with intricate detail, slight variations may occur. Due to the nature of artisan craftsmanship, sizes may vary by up to 10%, particularly with more complex designs.

Ring size can influence both the number and size of diamonds used in designs like eternity rings. For smaller ring sizes, fewer diamonds are needed to complete the band, and for larger ring sizes, more diamonds are required to achieve the same look. This means the total carat weight can vary depending on the size ordered.

While there may be slight differences in the number or size of stones between rings of the same style, each piece is carefully crafted to maintain balance, beauty, and brilliance. The value of your ring is always reflected in the quality and craftsmanship, ensuring that every customer receives a stunning piece tailored to their chosen size.

At After Diamonds, our mission is to give you the best value possible when purchasing fine jewelry. We stand apart from traditional mall and high-street jewelry stores in several key ways. Because we operate exclusively online, we avoid the high costs of retail rent, flashy storefronts, utilities, and large sales staff.

Unlike conventional jewelers who spend heavily on window displays, luxury furnishings, and in-store security at multiple locations, we keep our operations lean in secure workshops and warehouses. This allows us to pass significant savings directly on to you.

The result is jewelry of superior quality and craftsmanship, priced far more competitively than what you’ll find in most traditional stores. Our handcrafted lab diamond jewelry is designed to exceed expectations, offering elegance and value that mass-produced retail pieces simply can’t match.