Sent it back for adjustment.
"Once the necklace arrived, I felt it was sitting a little longer than I wanted, as I prefer a choker style. I reached out to the team, and they walked me through the whole returns process. Sent it back, they adjusted it at their workshop at no charge and had it back to me within a week. The communication throughout was super quick, and everyone I dealt with was genuinely helpful and professional. The necklace itself in 10k white gold is just stunning. I feel like I have found my go-to jeweller for good."
